Spectrum Labs, the leader in filtration and laboratory dialysis.
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Frequently Asked Questions

What products can I order from Spectrum Labs on-line?


Spectrumlabs.com offers complete on-line shopping services for all our products (excluding Process Filtration products). In addition to password protection for your account, we take every measure to assure on-line security.

What are Spectrum's accepted methods of payments for on-line orders?


Spectrumlabs.com accepts Visa®, MasterCard®, American Express®, as well as Purchase Orders. Order on-line and receive a 10% discount. Free ground shipping is included for continental United States (only).

Where do I register to shop?


Clicking on the shopping carts at the top and the bottom of the page will direct you to the Register to Shop page, where you can submit your information and receive a User Name and Password.

You can also Log In directly with your User Name and Password at the top of most web pages.

When do I need to register?


Clicking on a product number on any of the many product pages will bring up a popup window that allows you add that product to your shopping cart. It also provides an opportunity to indicate the quantity of items you want. The window also gives you an opportunity to view your Shopping Cart, and make further changes if required.

Only after you have completed your shopping and you are ready to checkout will you be required to register.

How can I edit my account profile?


Once you've logged in, you can click on View My Account. Make any changes and click Update My Account to submit.

What if I forget my Password?


If you forget your password, just click the Log In icon at the top of the webpage. Then click on the icon that says Forgot Password? It will take you to a page where you can type in your User Name and email address. And your password will be sent to that address.

What search and on-line tools are available?


Since our on-line Catalog offers over 4000 part numbers, we have developed 5 search & on-line tools specifically to help you narrow down or extend your product search:
 
Keyword Search  
Parameter Searchexample
Similar Searchexample
Related Productsexample
Compare Itemsexample

Still can't find what you want? Just email Customer Service.

What navigation features are available online?


In spite of the comprehensive product information, on-line shopping, 5 search tools, world-wide contact info & links and improved customer communication function; the website is very easy to use and navigate. From almost any place in the website you can go almost any where else you want within 1 or 2 clicks. The website is equipped with 8 ways to navigate:
  1. Drop-down Menu (left side)
  2. Fly-out Menu
  3. Key Word Search
  4. Imbedded Hyperlinks (product index, promotions & content links)
  5. Technology resource navigation (right side)
  6. 6.Corporate navigation (upper right)
  7. Bread Crumb Trail (upper left)
  8. Site Map (top)

Where can I get help?


As always, you can email us at info@spectrumeurope.nl or contact us by phone.

What about Privacy?


With our strict Privacy Policy, Spectrum Labs will not sell, rent, lease, or otherwise provide to a third party the information you provide to us on this web site in exchange for monetary payments. Since we deal with a variety of independent distributors and dealers, we may decide that one of these distributors or dealers may be able to assist us in meeting your needs. If we decide that one of our d istributors or dealers can assist us, we may provide them with your purchasing history and/or your contact information. Click on the link, for more information. You can view our complete Privacy Policy here: http://eu.spectrumlabs.com/generic/privacy.html.

hi dave
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You can order on-line using a credit card or purchase order or call us to use almost any form of payment.Click to register to shop.Click to register to shop.Click to register to shop.Click for a list of our phone numbers.