Customer Survey

Tell us a little about yourself:

Your Title:
Company:

Customer Type:

Your Purchasing Role (select all that apply):

Initiates the decision to buy

Gathers information

Evaluates alternative suppliers

Influences the decision

Makes the decision to buy

Makes the purchase

Type of Product Used (Check all that apply):	Lab Dialysis	Hollow Fiber Filters	KrosFlo Culturing
	Lab Ware	Chromatography
	None	Other:

1. How much do you agree with this statement. Spectrum's products represent a very good value for their price?

2. If asked by a colleague in your company, how willing would you be to recommend Spectrum as a supplier of quality goods?

3. Have you ever made purchases from one of Spectrum's competitors?

YES

NO

NOT SURE

4. If you have purchased from one of Spectrum's competitors, how would you rate the quality
of Spectrum's product versus the competitor's?

5. What new products would you recommend we add to the current product line and why?

6. How accessible are we at Spectrum to you, our customer?

7. If you have purchased from one of Spectrum's competitors, how would you rate Spectrum's customer service and technical support as compared with a competitor?

8. Overall, how satisfied are you with Spectrum?
Please indicate your level of satisfaction on a scale of 1 to 5 with 1 being completely dissatisfied
and 5 being completely satisfied.

COMPLETELY
DISSATISFIED

9. Please help us understand this rating by describing why you rated Spectrum as you did
in question 8.

10. Do you have any additional comments, complaints, compliments or concerns you care
to share with us?

If you would like us to contact you regarding this survey or be added to our e-mail list, please
check the appropriate boxes and enter your e-mail address:

Please contact me with questions regarding this survey

Please add me to your e-mail list

E-mail Address:

* Name:		* Title:
* Company:
Address:
Phone:		Fax:

Customer Feedback